We are committed to ensuring the welfare and safety of both you and our colleagues and have implemented a range of policies and procedures in this respect, outlined in brief below. These have been developed after a careful review of best practice from around the world and are following all government guidelines. We will respond promptly to any new or amended guidance issued by the Government, updating our policies accordingly.
Please come to Reception in the pub as normal, we ask politely that only one member of your party comes to check in, you will then be given your sanitised room key and directed to your allocated bedroom in order to avoid any unnecessary congestion in our pub/bar area. This is to minimise check-in time and assisting with social distancing guidance.
Hand sanitiser stations are in place at entry points, public areas, reception, restaurants, and we encourage you to use these regularly in addition to regular hand washing.
New signage has been installed to ensure Government required social distancing within the property
Room keys will be sanitised before guest check-in- we kindly ask you to keep hold of your room key during your stay and when you check out only one person to hand the key back to a member of our team.
• Bedroom entry restriction: no access will be made to the bedrooms during a guest’s stay
• Rooms will be cleaned upon request. Our housekeeping team will be wearing PPE when cleaning your room.
We have a procedure in place to request any additional items required e.g tea, coffee, towels or shower toiletries etc.... For all accomodation on a Bed & Breakfast basis this will be offered via room service until restrictions are eased.
All touch points in public areas such as door handles, counter tops, table tops, soft seating etc. will be sanitised throughout the day using accredited disinfectants and sanitising products.
Protocols are in place for staff in our kitchens, restaurant and bar and other food service areas to sanitise their hands every time they serve food or touch food related items.
We remind all guests to follow government guidelines on social distancing. We are making every effort to make your environment safe and reserve the right to control social distancing within our property. Guests breaching our policies will be reminded of their responsibilities and any individuals persistently disregarding social distancing may be required to leave the property with immediate effect.